Help

• General FAQs
• Shipping & Delivery
• Returns & Exchanges
• Hair Help
• Search FAQs

•  General FAQ's

  What are your hours of operation?

  9am-5pm EST (Monday-Friday) 

  Sat & Sun: 10am-6pm
  24-Hour Live Chat & Text Support

   How long will it take to process my order?

  All orders require 24-48 hours of processing time before shipping (excluding weekends and some holidays).

   Where can I find my tracking number?

  Once your order has shipped and tracking information is updated, you can see the tracking number by logging into your fab&GO account and clicking the “Track Your Order” option.

   Can I talk to a real person?

  Yes. You can text us at (844) 322-6882 M-F 8AM-4PM. You can also submit a ticket request at the help center: fabandgo.zendesk.com. In addition, try messaging us on Facebook (https://m.me/fabandgo).

   How else can I contact customer care?

  Other than texting, customers can chat through the live chat option when available or email us at help@fabandgo.zendesk.com. However, we recommend submitting a ticket request via our help desk (https://fabandgo.zendesk.com/hc/en-us/requests/new) or contacting us through Facebook messenger. 

  I get an error message when I enter my shipping and billing addresses. What's going on?

  If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

   My order won't go through. What should I do?

  If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

   Please only click the “Place Order” button once to avoid multiple authorizations.

   If you continue to receive error messages, please contact Customer Support at help@fabandgo.zendesk.com

   Oh no! I made a mistake in my order, what should I do?

  Don't worry! If you made a mistake in your order such as putting in the wrong shipping address or choosing the wrong size, please contact help@fabandgo.zendesk.com and we will do everything we can to correct your order as soon as possible.

  What happens if an item I order Is sold out?

  Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact a client with information on out of stock items.We reserve the right to partially fill orders that contain out of stock products. We will provide a refund for any item that is not fulfilled.

  What forms of payment are accepted?

  We accept American Express, Discover, Master Card, Visa, Cirrus, Delta Switch as processed via PayPal.

• Shipping & Delivery

  Summary

  Note: Free shipping worldwide applies to the following product collections: bandage clothing, hair extensions, some designer items of clothing and accessories. Shoes, jewelry, and certain accessories have delivery cost and may not be free after $75 for countries outside of the United States.
  
  

  USA
  Priority Shipping (within 2 - 4 days)	$17; FREE over $75
  Standard Shipping (5-10 days)	$8.95

  Around the world
  Priority Shipping (within 3 - 7 days)	$25; FREE over $75
  Standard Shipping (5-10 days)	$17

  More Details

  All orders over $75 include FREE priority shipping worldwide. Standard shipping may range from ($8.95-$17). Your fab&GO items are shipped from our different warehouses (located in London, Hong Kong, Philadelphia, and New York USA). 
  Please understand that it takes 24-48 hours to process the order. Normally, we do NOT process and ship orders after 1PM PST. Please allow up to 2 business days for some orders to process (If you order on Monday, your order should ship out on Tuesday or Wednesday). We will email you a tracking number once your order ships.

  Approximate Delivery Times

  USA: 2-7 business days (Ships with USPS First-Class Mail, Fedex, DHL, or UPS)

  Canada: 4-7 business days (Ships with USPS Priority Mail International, Fedex, DHL, or UPS)

  International: 4-7 business days (Ships with USPS Priority Mail International, Fedex, DHL, or UPS)

  International & Canadian Orders: On very rare occasions international shipping to some countries can take up to 2 weeks.

  IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This normally applies to International and Canadian Orders

• Returns & Refunds

  WHERE DO I SEND MY RETURN TO?

  • Returning our products is easy. Simply, visit our return center (https://www.fabandgo.com/a/returns/) and follow the 4-step process. 
    Note: Some products may already include a return shipping label. Just use the return shipping label provided in your package to indicate your replacement item and send your order back to us. 
  • We have a centralized warehouse based in the USA, specifically chosen to facilitate all of our Returns from around the globe!
  • We will provide you with the full address when we allocate your Returns Authorisation number to you!

  How long does it take for my exchange/refund to be processed?

  • We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return. We do not know whether your package is received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track it's delivery date.
  • If you're exchanging, we will send your new piece/s out, and email you a new tracking number
  • If you're refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete. 

  What is your return policy or exchange policy?

  • You can exchange or refund your order within 60 days as long as it has not been worn or removed from the main package. For more details please visit our Refund Policy or Exchange Policy pages.
    

  What if my order arrives damaged, or there is a fault?

  • While we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at returns@fabandgo.com so we can personally assist you and sort out your problem as quickly as possible.

• Hair Help

  Can fab&GO hair be dyed/colored?

  • All of our hair products can be coloured or lightened. We highly recommend a colour preview test on a swatch of hair to see how your new colour will look. Most importantly, use the services of a professional colourist to dye your hair extensions. 

   How often should I wash/shampoo my virgin natural hair?

  • Wash it as often as you like and condition when possible, remember this hair is very strong and durable. We recommend that you shampoo your extensions at least once a week. Be careful to pay attention to your natural hair underneath, making sure to dry it properly to prevent mildew. Moreover, we recommend you check our Argan Deluxe Hair Bundle to soften, hydrate and detangle washed hair!

    https://www.fabandgo.com/beauty

  How long will this hair last?

  • With proper care, our hair extensions will last from 12 months to 24 months.

  Find more questions and answers to hair care...